Terms of Service
Last updated: November 9, 2026
These Terms of Service apply to your use of the Okezu store, operated by NZR Trading LLC ("Okezu", "we", "us"). By placing an order, you agree to these terms.
Orders and prices
All prices are in US dollars. We may refuse or cancel an order, for example if a product is unavailable, if there is an obvious pricing error or if we suspect fraud. If we cancel an order you have paid for, we refund you in full to your original payment method.
Payment
Payment is taken when you place your order. Payments are processed securely by our payment provider.
Shipping
We currently ship to the United States. Orders ship within 1–3 business days and US delivery usually takes 5–11 business days after shipping. These times are estimates and are not guaranteed. You receive a tracking number by email when your order ships.
Returns, damaged and defective items
Our Refund & Return Policy applies to every order. In short: if your item arrives damaged or does not work, email us within 7 days of delivery with your order number and a photo or short video, and we will send a replacement or refund you. If your tracking shows no movement for 30 days, contact us and we will resend your order or refund you. For change-of-mind returns, please contact us first; return shipping is paid by the customer.
Product use
Our products are designed for general comfort and relaxation. They are not medical devices and are not intended to diagnose, treat, cure or prevent any condition. Read and follow the instructions included with each product, and stop using it if it feels uncomfortable.
Limitation of liability
To the extent permitted by law, our total liability for any claim related to an order is limited to the amount you paid for that order. Nothing in these terms limits any rights you have under applicable consumer protection law.
Governing law
These terms are governed by the laws of the State of Wyoming, United States, without affecting any mandatory consumer rights you have in your state.
Changes
We may update these terms. The version in force when you place your order applies to that order.
Contact
NZR Trading LLC (Okezu), 30 N Gould St, Ste R, Sheridan, WY 82801, United States. Email: support@okezu.com.